An Eye Institute of Austin physician is on-call each day and after hours for our existing patients that have an urgent eye care need. Patients are encouraged to call our office and speak with a technician to find an appropriate time to meet with our physicians. We triage our calls and in some cases it is not necessary to be seen immediately. In such cases, a doctor will be consulted for suggestions, and the next available appointment with your doctor will be scheduled in case the proposed plan of action did not resolve your problem.
With few exceptions, these evaluations are all considered MEDICAL problems and will be filed under medical insurance. Most VISION insurance plans only cover specific normal eye exam services and not problems or emergency care. If you are experiencing problems after normal business hours (8AM – 5PM, Monday – Friday), our answering service will answer your phone call and contact the physician on-call. That physician will call you to address any problems you are experiencing. If you have to be seen in the office “after hours” special fees will apply.
We welcome our patients to call with any concerns or questions about their eyes so that our staff and physicians can promptly address them. We especially encourage our post-operative patients to call with any unusual developments so they can be assessed quickly and managed effectively during this critically important period of time.